Senior Service Delivery Manager, Operations

📋 Description

• Build, mentor, and scale a verification team for enterprise mortgage customers.
• Represent the team and its service externally to customers.
• Proactively manage customer feedback; field requests and translate into solutions.
• Develop and implement robust frameworks to meet and exceed customer standards.
• Design and facilitate training on quality protocols, workflows, and product offerings.
• Identify and spearhead improvements with Product, Engineering, and CS.

🎯 Requirements

• 7+ years of management experience in operations.
• 5+ years in a people management role.
• 2+ years leading projects or peers to goals.
• Proven experience building, scheduling, and scaling high-performing teams.
• Strong organizational, planning, and problem-solving skills.
• Excellent written and verbal communication; build relationships with staff, peers, execs, and clients.

🎁 Benefits

• Fast-paced, collaborative environment.
• Learning and development allowance.
• Comprehensive medical, dental, and vision coverage.
• Up to $25K fertility/adoption/parental planning reimbursement.
• Flexible PTO policy.
• Monthly wellness stipend.