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customer success saas onboarding biology genai📋 Description
- Deliver onboarding sessions and training tailored to customer needs and scientific objectives
- Support development and delivery of educational content (tutorials, webinars, guides)
- Guide users in applying Causaly to their scientific use cases
- Track and promote product adoption through consultative engagement
- Provide inbound scientific support with precision and professionalism
- Offer white-glove support to high-priority users and troubleshoot complex queries
🎯 Requirements
- PhD in Life Sciences (biology, biomedical sciences, etc.)
- Strong presentation and communication skills with scientific audiences
- Problem-solving mindset; adaptable in fast-paced environments
- AI-forward mindset; curiosity with AI tools and methods
- Experience working cross-functionally with big teams
- Native-level English with exceptional written and verbal communication
🎁 Benefits
- Competitive compensation package
- Private medical insurance
- Private dental insurance
- Life insurance (4 x salary)
- Personal development budget
- Individual wellbeing budget
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