Senior Scaled Customer Activation Manager | Bill Pay Specialist

📋 Description

• Become expert in Ramp’s Bill Pay and Procurement; drive scalable onboarding.
• Own 1:1 onboarding for micro-SMB and SMB customers; support peers.
• Onboard customers within 60 days and under two calls.
• Balance priorities across implementation, follow-up, troubleshooting, outreach.
• Partner with Product to surface and prioritize customer feedback.
• Identify automation opportunities to streamline onboarding.

🎯 Requirements

• Minimum 5 years in customer success, account mgmt, technical consulting, or product ops.
• Bill Pay / AP and accounting implementation experience.
• Strong project management, organization, and time management skills.
• Excellent verbal and written communication.
• Experience collaborating with Product and Engineering; provide feedback and workarounds.
• Desire to become a product expert and explain why Ramp was built this way.
• Curiosity and a hunger to learn, problem-solve, and troubleshoot issues.
• Proven track record of exceeding quota.
• Ability to anticipate customer needs and position solutions effectively.
• High adaptability and comfort operating in a fast-paced, evolving environment.
• Nice to have: accounting partners/PE/VC experience.

🎁 Benefits

• 100% medical, dental & vision insurance coverage for you
• 401k (including employer match)
• Flexible PTO
• Parental Leave
• Relocation support to NYC or SF (as needed)
• Health and Wellness stipend