Senior Salesforce Support Specialist - Remote (Anywhere in the U.S.)

📋 Description

• Serve as the primary escalation point for complex Salesforce issues
• Lead incident and problem management; drive process improvements
• Mentor junior support specialists and codify best practices
• Document SOPs for system configuration, customization, and optimization
• Provide senior-level expertise across multiple Enterprise Applications
• Manage support requests using Jira and Slack; document resolutions

🎯 Requirements

• 5+ years of Salesforce support or administration experience
• Proven ability to resolve complex technical challenges and lead incident response
• Strong leadership and mentoring capabilities
• Excellent stakeholder management and communication skills at all organizational levels
• Track record of driving process improvements and operational excellence
• Bachelor’s degree in related field or equivalent; Certified Salesforce Platform Administrator

🎁 Benefits

• Remote workforce primarily (U.S. based; some travel may be required)
• Group Medical Insurance options with GPS premium contributions
• Group Dental Insurance coverage
• 12 corporate holidays and Flexible Time Off
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after open enrollment