Related skills
salesforce devops agile ai zendesk📋 Description
- Own end-to-end lifecycle for Service Cloud features, boosting agent productivity and CX.
- Choose the right tool for the job: declarative changes, Apex/code, or 3rd party apps.
- Collaborate with analysts to translate requirements into scalable, maintainable solutions.
- Design and maintain AI-driven solutions to accelerate agent workflow and CX.
- Partner with engineers to architect features and integrate with Service Cloud and data ecosystem.
- Maintain customer-centric, data-driven approach; monitor performance and troubleshoot.
🎯 Requirements
- 6+ years Salesforce Service Cloud dev; Zendesk experience a plus.
- Strong SDLC mastery in Agile with DevOps.
- Grit and resilience; tackle ambiguous problems with creative delivery.
- Urgency and bias for action to accelerate outcomes.
- Flex to adapt between technologies as priorities evolve.
- Ownership of full feature lifecycle from design to production.
- A-player mindset: raise the bar, stay resilient, own outcomes.
🎁 Benefits
- Fast-paced and collaborative environment
- Learning and development allowance
- Competitive cash, equity, and advancement opportunities
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning
- Flexible PTO policy
- Monthly wellness stipend
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