Related skills
looker google sheets excel vendor management operational excellence📋 Description
- Day-to-day ownership of 3rd party vendor performance and collaboration for strong communication and support
- Own vendor KPI performance to drive operational excellence and rider satisfaction
- Monitor and adjust vendor resource allocation to meet demand and SLAs
- Leverage Zendesk Explore and Looker to identify insights and implement data-driven improvements
- Lead end-to-end projects to boost operational efficiency and align with priorities
- Identify upskilling opportunities within 1st Line Rider Support teams
🎯 Requirements
- Excellent communication and stakeholder management
- Experience with third-party vendors in a Customer Service environment
- Data-literate with BI tools (Google Sheets/Excel, Looker, Zendesk Explore)
- Strong problem-solving and delivery of operational improvements
- Ability to work independently in a fast-paced environment
- Adept at prioritising tasks by impact and urgency
🎁 Benefits
- Healthcare and well-being benefits
- Parental leave and pensions
- Generous annual leave allowances
- Time off to support charitable causes
- Country-specific benefits information via recruiter
- Inclusive, diverse workplace
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