Senior Retention & Success Specialist - Customer Lifecycle Marketing (Remote)
Related skills
marketing automation project management lifecycle marketing surveys voice of customer📋 Description
- Execute retention, adoption, and success lifecycle programs.
- Deliver onboarding, value realization, and renewal communications with automation and content teams.
- Execute operational and support-related customer communications, ensuring accuracy and timeliness.
- Coordinate with Marketing Automation Lead to operationalize lifecycle journeys.
- Support Voice of Customer and survey programs: deployment, tracking, follow-up.
- Monitor program delivery and flag risks or opportunities to the Retention & Success Lead.
🎯 Requirements
- 5-8 years experience in customer marketing, lifecycle marketing, customer communications, or a related field.
- Demonstrated ability to deliver multi-touch lifecycle programs with attention to detail.
- Comfort working within automated systems and collaborating with automation specialists.
- Ability to manage multiple concurrent initiatives and execute reliably under time pressure.
- Strong written communication skills with a customer-first mindset.
- Organised, execution-oriented, and comfortable working within defined strategy and guardrails.
🎁 Benefits
- Flex working arrangements
- Home office reimbursement program
- Baby bonus and parental leave top up program
- Online learning and networking opportunities
- Electric vehicle purchase incentive program
- Competitive medical and dental benefits
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