Related skills
crm salesforce saas renewals ai📋 Description
- Manage end-to-end renewal process for existing customer accounts.
- Lead renewals across Enterprise and Channel customers.
- Build and maintain relationships; address renewal concerns before expiry.
- Identify renewal risks early and plan mitigation with internal partners.
- Analyze renewal trends and license usage to inform conversations.
- Collaborate with Sales, Customer Success, Product, and GTM for a positive renewal experience.
🎯 Requirements
- 4+ years in renewals or related customer-facing role in software.
- Understanding of SaaS models, recurring revenue, and retention.
- Experience managing renewal conversations and contracts.
- Strong communication and interpersonal skills.
- Ability to interpret data and derive insights.
- Experience with Salesforce, Gainsight, or similar tools; plus AI tools.
🎁 Benefits
- Health and wellbeing benefits.
- Maternity and parental leave top-up programs.
- Generous PTO policy.
- RSU program for most employees.
- Retirement matching program.
- Free 1Password account.
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