Related skills
account management data analysis salesforce negotiation upsell📋 Description
- Maintain strong relationships with AMER Velocity customers for renewal support.
- Monitor portfolio health to maximize retention and value.
- Own renewals; resolve issues, mitigate churn, and close contracts.
- Develop product knowledge to conduct discovery calls and value-based demos.
- Identify early churn signals through product usage and contract trends.
- Forecast renewal outcomes for a rolling 6 months and provide status updates.
🎯 Requirements
- 4+ years in account or renewal management within high-volume B2B SaaS.
- Strong negotiation and persuasion skills.
- Customer-focused with curiosity about customers’ businesses.
- Ability to collaborate across Sales, Finance, Legal, and Deal Desk.
- Analytical mindset with ability to improve workflows and handle high-volume portfolios.
- Experience with Salesforce.
🎁 Benefits
- Medical, Dental, Vision insurance with employer-paid premiums.
- Flexible time off and paid holidays.
- Generous stipends for wellness, transit/parking, learning and home office equipment.
- Excellent Parental benefits including Paid Parental Leave and more.
- Mental health and wellness benefits including Modern Health coaching and One Medical membership.
- Employee Stock Purchase Program (ESPP).
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