Related skills
forecasting b2b saas account management customer success negotiation📋 Description
- Own end-to-end renewals for strategic EMEA accounts, ensuring on-time renewals and identifying expansion opportunities.
- Act as a trusted advisor, collaborating with Sales and Customer Success to deliver a value-led renewal experience and reduce churn risk.
- Proactively protect and expand recurring revenue across your territory, engaging champions, end users, and economic buyers.
- Maintain a defined renewal portfolio with an audit-ready pipeline and accurate forecasting.
- Identify renewal risks early (usage trends, pricing concerns) and drive mitigation plans.
- Partner with Sales, Customer Success, Support, Finance, and Product to deliver seamless renewal outcomes.
🎯 Requirements
- Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent)
- 3+ years in renewals, account management, customer success, or quota-carrying roles in B2B SaaS
- Proven success owning renewals with GRR/NRR, on-time renewals, churn reduction, pricing optimisation, forecasting
- Strong knowledge of subscription contracts and value-led negotiations
- Experience managing multi-stakeholder engagements and cross-functional initiatives
- Fluent German and excellent English communication
🎁 Benefits
- Ongoing professional development through coaching, tools, and training
- Individual Business Plan with clear, measurable objectives
- Growth mindset, resilience, and ownership
- Role modeling accountability, collaboration, and results
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