Senior Renewals Deal Desk Analyst (Remote)

📋 Description

• Manage 1 team member and assist with coaching, mentoring, and business escalations
• Execute and enforce company renewal booking policies
• Verify order and contract details for accuracy and completeness
• Ensure timely and accurate recording of order information into Sales and Accounting systems, and communicate any issues or delays to relevant stakeholders
• Provide knowledgeable and efficient support on renewal-related inquiries
• Collaborate with management and other teams on cross-functional projects to improve renewals processes, systems, and customer experiences

🎯 Requirements

• 5+ years of prior experience in a deal desk, order management, or billing role
• People Management experience
• Strong analytical and problem-solving skills, with the ability to interpret and act on data to drive positive business outcomes
• Detail-oriented with the ability to work in a fast-paced environment while managing multiple priorities
• Excellent communication and interpersonal skills, with the ability to collaborate across multiple teams, processes, and systems
• Understanding of deal support/commercial topics, basic accounting, revenue (ASC 606), and billing principles

🎁 Benefits

• Launch a career at one of the fastest-growing SaaS companies in North America!
• Live your best life (LYBL)! $200/mo for anything that enhances your life
• Comprehensive employee health coverage (all locations)
• 401K with match (US) or pension with match (UK)
• Competitive compensation & bonus program
• Flexible Vacation (US exempt & CA) or 25 days (UK)