Related skills
data analysis customer success salesforce negotiation renewal📋 Description
- Maintain strong relationships with customers for renewal support tasks.
- Monitor portfolio health to identify renewal opportunities.
- Own renewals; resolve issues, mitigate churn, and close renewals.
- Develop product knowledge to conduct discovery calls and tailored demos.
- Identify early churn signals via product usage and contract trends.
- Collaborate with Sales, Finance, Legal, and Deal Desk on approvals.
🎯 Requirements
- 4+ years in account or renewal management within a high-volume B2B SaaS environment.
- Strong work ethic, customer-first mindset, and willingness to go the extra mile.
- Ability to work under pressure and meet daily deadlines.
- Technical aptitude to learn and explain technical products and concepts.
- Experience with Salesforce.
- Analytical mindset with revenue and growth drivers in organizations.
🎁 Benefits
- Excellent medical, dental, and vision coverage with employer-paid premiums.
- Flexible time off, paid holidays, and more.
- Generous wellness, transit/parking, learning, and home office stipends.
- Parental leave and fertility/adoption support.
- Mental health benefits with Modern Health coaching and One Medical access.
- Employee Stock Purchase Program (ESPP).
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