Senior Renewal Representative (EMEA)

📋 Description

• Own and manage renewal book for assigned accounts.
• Engage customers 90-120 days before contract expiration.
• Drive renewal rates and achieve retention targets.
• Execute pricing negotiations and contract discussions.
• Identify upsell/cross-sell opportunities with Account Executives.
• Maintain pipeline and renewal forecasts in CRM tools (Salesforce).

🎯 Requirements

• 4–7 years in Renewal Sales, Account Management, CS, or SaaS Sales.
• Strong experience managing recurring revenue or subscription-based business.
• Proven track record meeting renewal/retention quotas.
• Experience with SaaS contracts, pricing, and subscription models.
• Strong negotiation and objection-handling skills.
• Proficiency in Salesforce and forecasting/pipeline management.

🎁 Benefits

• Remote-first working model with some hybrid roles.
• Remote-first culture with flexibility and autonomy.
• Collaborative, innovative team environment.
• Diversity and inclusion networks and community support.
• Charity and volunteering initiatives for employees.
• Global wellbeing programs and monthly wellness webinars.