Senior Renewal Representative

📋 Description

• Manage high-volume renewals across APAC region.
• Proactively verify renewal intent and communicate value.
• Collaborate with Sales on complex renewals.
• Partner with cross-functional teams to assess health and risks.
• Identify upsell/cross-sell at renewal and route leads to Sales.
• Use product usage data to prioritize renewal outreach.
• Prepare quotes, process orders, and coordinate billing.
• Track activity and forecast renewals via CRM tools.
• Contribute to playbooks, messaging, automation to scale renewals.

🎯 Requirements

• 4+ years in renewals or customer success in SaaS.
• Willing to work APAC hours as needed.
• Experience managing a book of business with high volume.
• Strong communication and negotiation with a customer-first mindset.
• Comfort with Salesforce, Stripe/Billing platforms, and similar tools.
• Highly organized with attention to detail.
• Preferred: experience in PLG, freemium, or usage-based models.
• Familiarity with SaaS contracts, licensing, and billing structures.

🎁 Benefits

• Flexible schedule and pay-for-performance plan.
• Comprehensive medical coverage and wellness reimbursement.
• Flexible PTO and monthly lunch stipend.
• In-person collaboration at hub offices; team events.
• Donation-matching program supporting causes you care about.