Related skills
compliance ai apis webhooks ml📋 Description
- Lead QA for AI-powered call routing, inbound/outbound calling, and telephony integrations
- Design and implement end-to-end QA strategies for complex, telephony-driven features
- Validate inbound call capture, recording, transcription, and downstream notifications
- Test phone registration workflows, including business registration, A2P compliance, SHAKEN/STIR processes
- Mentor QA team members and partner with Product and Engineering for reliable releases
- Identify edge cases and improve testing coverage continuously
🎯 Requirements
- Advanced expertise in manual testing methodologies and test case design for complex systems
- Strong experience testing APIs, webhooks, and third party integrations
- Solid understanding of telephony concepts such as call flows, call routing, IVR behavior, and voicemail
- Experience validating AI or ML assisted features, including non deterministic outputs and regression risks
- Ability to assess transcription accuracy, conversational intent recognition, and AI response quality
- Experience testing event driven architectures and downstream data delivery
- Familiarity with compliance driven workflows, auditability, and data traceability
- Strong analytical and problem solving skills with attention to detail
🎁 Benefits
- Dynamic, rapidly growing company focused on helping organizations thrive
- Medical, Dental, & Vision insurance for full-time employees
- Competitive and fair pay
- Maternity and paternity leave for full-time employees
- Short and long-term disability
- Learn from a dedicated leadership team
- Centrally located open office in Sugar House (onsite)
- Top-tier company swag
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