Related skills
mixpanel salesforce snowflake holistics📋 Description
- Create Sedna's programmatic adoption operating model from scratch.
- Define how Sedna supports customers at scale.
- Design programme scope: segmentation, signals, actions.
- Lead lifecycle orchestration and cross‑team execution.
- Analyse data to drive engagement, retention, and expansion.
- Role requires senior judgement and comfort with ambiguity.
🎯 Requirements
- Experience in customer success, lifecycle marketing, or programme management in B2B SaaS.
- Experience designing segmentation, lifecycle journeys, or scaled programmes.
- Strong analytical capability and comfort with customer data.
- Proven ability to make judgement calls in ambiguous environments.
- Strong cross‑functional communication and influence.
- Preferred: renewal management or commercial lifecycle exposure.
🎁 Benefits
- Dynamic team driving maritime industry innovation.
- Culture of innovation and openness.
- Work with technology transforming the maritime industry.
- Contribute to profitable and sustainable shipping.
- London-based role within Customer Operations.
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