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looker sql python tableau mode📋 Description
- Operate QA cadences end-to-end: daily standups, weekly reviews, monthly checks.
- Build dashboards and analyses from audit data to drive business action.
- Collaborate with Eng, Product, Data Science, and Ops to own signals.
- Shape QA roadmaps with leadership; advance AI-assisted auditing and rubric evolution.
- Develop SSOT dashboards and reporting models across CX pillars.
- SQL and analytical investigations to identify root causes and insights.
🎯 Requirements
- 6-8 years combined PM and analytics in CX or contact center ops.
- Experience in CX, contact center, QA, or trust/safety ops.
- Strong SQL and ability to write complex queries on large data.
- Proficiency with AI tools (Claude, ChatGPT, Copilot) in workflows.
- Experience with QA platforms like Kaizo, MaestroQA, Playvox.
- Experience with analytics visualization tools (Mode, Tableau, Looker, Sigma).
🎁 Benefits
- Flex First remote work policy.
- New hire equity grants and annual refresh grants.
- Market-competitive compensation and benefits.
- Learn about Instacart benefits offerings.
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