Manage entry points, routing, automation, and knowledge for new products and core cards.
Partner with Product, Engineering, Analytics to deliver features and optimize member experience.
Use analytics to prioritize initiatives, track outcomes, and inform decisions.
Test support flows (A/B, holdouts) with Analytics/Ops/Product, and scale what works.
Be accountable for how often members contact Chime and shape roadmaps to prevent contact.
Drive SOPs and compliant workflows aligned with product changes.

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