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crm nlp ai apis chatbots📋 Description
- Lead complex AI implementations from pilot to full deployment.
- Configure CXone AI: NLU, IVR/ACD, ASR, digital channels.
- Develop AI apps (chatbots and voicebots) with robust code and architecture.
- Integrate CRM systems, APIs, and customer ecosystems.
- Guide testing, UAT, go-live readiness, and post-deployment hypercare.
- Collaborate across teams to align deliverables with customer needs.
🎯 Requirements
- Bachelor’s degree in technical or business field or equivalent.
- 5+ years of professional experience, incl. 1+ year in AI/bot apps.
- Configuring AI and contact center tech, incl. NLU/NLP.
- Enterprise deployments with complex integrations at scale.
- CRM integrations, APIs, and related ecosystem tech.
- Knowledge of generative AI, NLU, automation, and digital engagement.
🎁 Benefits
- Flexible NICE-FLEX hybrid model: 2 days in office, 3 remote.
- Opportunities across roles, disciplines, and locations.
- Collaborative, fast-paced, innovative environment.
- Join a global, equal opportunity employer.
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