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crm ai apis nlu ivr📋 Description
- Lead complex AI implementations from pilot to full deployment for enterprise customers.
- Configure CXone AI solutions: NLU, IVR/ACD, ASR, digital channels.
- Develop AI apps (chatbots/voicebots) with focus on code quality and stability.
- Integrate systems across CRMs and APIs to deliver end-to-end architectures.
- Support testing, UAT, go-live readiness, and post-deploy optimization.
- Create demos and technical docs to communicate value and resolve issues.
🎯 Requirements
- Bachelor’s degree in CS/IS/Eng or equivalent work exp.
- 5+ years of professional experience, incl 1 year in digital channels/AI/bot apps.
- Skilled in configuring AI and contact center tech, including NLU/NLP.
- Experience with CRM integrations, APIs, and related ecosystem tech.
- Knowledge of generative AI models, NLU techniques, and digital engagement trends.
- Familiarity with API testing and doc tools like Postman and Swagger.
🎁 Benefits
- NICE-FLEX hybrid model: 2 days in office, 3 remote.
- Global, market-disrupting company with growth opportunities.
- Work with AI, cloud, and digital solutions for 25k+ global clients.
- Collaborative, fast-paced, creative environment.
- Opportunities for internal career advancement across roles.
- Diversity and equal opportunity employer.
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