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crm apis chatbots nlu ivr📋 Description
- Lead complex AI-driven implementations from pilot to full deployment for enterprise customers.
- Configure and build CXone AI solutions (NLU, IVR/ACD, ASR, digital channels, knowledge).
- Develop AI apps (chatbots and voicebots) with emphasis on code quality and stability.
- Integrate systems across CRMs, APIs, and customer ecosystems to create end-to-end architectures.
- Guide successful launches by supporting testing, UAT, go-live readiness, and hypercare.
- Collaborate across teams to influence product direction and ensure alignment with customer requirements.
🎯 Requirements
- 5+ years professional experience, incl. 1 year in digital channels, AI, or bot apps.
- Bachelor's degree in a technical or business field or equivalent work experience.
- Skilled configuring AI and contact center tech, including NLU/NLP-powered solutions.
- Experience with enterprise integrations, complex deployments, CRM integrations, and APIs.
- Knowledge of generative AI, NLU, automation principles, and trends in digital engagement; familiarity with Postman/Swagger.
- Ability to design workflows and document use cases, test plans, and UAT guidance.
🎁 Benefits
- NICE-FLEX hybrid model: two days in office and three days remote.
- Global company with internal career opportunities across roles and locations.
- Commitment to diversity and inclusion.
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