Related skills
crm apis chatbots generative ai nlu📋 Description
- Deliver customer-facing professional services for NICE AI products
- Implement and optimize AI-driven apps (chatbots, knowledge assistants)
- Configure integrations with CRM, APIs, IVR, and contact centers
- Collaborate with clients to understand needs and provide guidance
- Lead design and development of AI/bot applications
- Manage cross-functional project rollouts and risk
🎯 Requirements
- Bachelor’s degree in CS/IT/EE or related field
- 5+ years in professional services or similar roles
- 1+ year in digital channels or AI/bot apps preferred
- Strong consulting, communication, and leadership skills
- Expertise in AI bots, NLU, IVR, ASR, CRM integrations
- Proficiency with APIs and integration design
🎁 Benefits
- Global, fast-paced, collaborative environment
- NICE-FLEX hybrid model: office 2 days, remote 3 days
- Career growth across roles and locations
- Mentorship and leadership development opportunities
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