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crm ai apis knowledge management nlu📋 Description
- Customer-facing, billable role delivering NiCE AI solutions to enterprises.
- Configure, program, and modify CXone AI, NLU, IVR, ASR, and CRM integrations.
- Lead design of AI/bot apps aligned with customer needs.
- Optimize AI bots (generative and legacy models).
- Collaborate with customers on Knowledge management Curation and AI-driven services like knowledge assistants.
- Manage end-to-end project rollouts, lifecycle development, change control, and risk analysis.
🎯 Requirements
- Bachelor’s degree in technical or business field or equivalent.
- 4-8 years of professional experience; 2+ years in digital channels or AI/bot apps.
- Technical configuration and programming of AI and contact center tech.
- CRM integrations, APIs, and other ecosystem tech.
- Familiarity with Generative AI models, NLU techniques, and automation principles.
- Experience with Knowledge management Curation.
🎁 Benefits
- Join a market-disrupting global company with internal career opportunities across roles and locations.
- Fast-paced, collaborative, creative environment to learn and grow.
- NiCE-FLEX hybrid model: 2 days in office, 3 days remote each week.
- Equal opportunity employer and inclusive culture.
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