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crm ai apis nlu ivr📋 Description
- Deliver AI-driven chatbot solutions for enterprise contact centers.
- Configure and optimize CXone AI, NLU, IVR, ASR, and CRM integrations.
- Lead design and development of AI/bot apps aligned to customer needs.
- Manage end-to-end project rollouts, lifecycle, change control, and risk analysis.
- Provide business consulting and analytics to tailor AI solutions and boost operations.
🎯 Requirements
- Bachelor’s degree in CS/IS/EE or related field.
- 8+ years of professional experience; 2+ years in digital channels or AI/bot apps.
- Technical configuration and programming of AI and contact center tech.
- CRM integrations, APIs, and ecosystem tech.
- Familiarity with Generative AI, NLU, and automation principles.
- Analytical mindset, teamwork, accountability, and strong communication.
🎁 Benefits
- NiCE-FLEX hybrid model: 2 days in office, 3 days remote.
- Global company with internal career opportunities across roles and locations.
- Collaborative, fast-paced environment focused on learning and growth.
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