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crm chatbot ai apis nlu📋 Description
- Configure and modify CXone AI solutions including AI, NLU, ACD, IVR, ASR, CRM.
- Lead the design of AI bot apps aligned with customer needs.
- Optimize AI bots (generative and legacy) and improve knowledge engines.
- Collaborate with PMs to design end-to-end project rollouts.
- Provide SME guidance on CXone AI solutions during client consultations.
- Mentor managed services teams; maintain docs post-handover.
🎯 Requirements
- Bachelor’s degree in CS/IS/EE or related field (or equivalent).
- 8+ years of experience, 2+ in digital channels or AI/Bot apps.
- Technical configuration and programming of AI and contact center tech.
- CRM integrations, APIs, and ecosystem technologies.
- Familiarity with Generative AI, NLU techniques, and automation.
- Strong analytical, communication, and teamwork skills.
🎁 Benefits
- NiCE-FLEX hybrid model: 2 days in office, 3 days remote.
- Fast-paced, global career growth across roles and locations.
- Collaborative, innovative team environment.
- Equal opportunity employer.
- Opportunity to work with AI and contact center tech.
- Mentoring and leadership opportunities.
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