Related skills
crm apis postman nlu ivr📋 Description
- Lead complex implementations from pilot to full deployment for enterprise AI solutions.
- Configure CXone AI: NLU, IVR/ACD, ASR, digital channels, knowledge.
- Develop AI apps (chatbots/voicebots) with focus on code quality and stability.
- Integrate CRMs, APIs, and ecosystems for end-to-end architectures.
- Guide launches with testing, UAT, go-live readiness, and post-deployment optimization.
- Collaborate across teams to influence product direction and enable training for customers/partners.
🎯 Requirements
- Bachelor’s degree in technical or business field or equivalent.
- 5+ years professional experience, incl 1+ year with digital channels, AI, or bots.
- Configuring AI and contact center tech, incl NLU/NLP.
- Large enterprise deployments with complex integrations.
- CRM integrations, APIs, and related ecosystem technologies; Postman/Swagger familiarity.
- Knowledge of generative AI models, NLU, automation, and digital engagement.
🎁 Benefits
- NiCE-FLEX hybrid model: 2 days in office, 3 days remote.
- Global market-disrupting company with growth opportunities.
- Internal career opportunities across roles, disciplines, locations.
- Collaborative, fast-paced, creative environment.
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