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crm analytics programming project management database design📋 Description
- Customer-facing, billable role delivering expertise on Nice CXone and contact centers.
- Configure CXone products to meet customer requirements and best practices.
- Coordinate inter-department activities within Nice CXone to ensure engagement success.
- Manage customer expectations; track time and status in CXone systems.
- Lead end-to-end projects; perform business analysis, requirements gathering, and design.
- Supervisory duties: mentor junior staff and supervise project teams.
🎯 Requirements
- Provide senior-level technical configuration and, where required, programming.
- Process, data and object modelling across apps and databases.
- Database design, development, and enhancement; manage changes to applications.
- Technical architecture leadership, analysis, design, development, and enhancement.
- Maintain senior-level expertise in leading contact center technologies.
- Supervisory experience leading project teams.
🎁 Benefits
- Join a global market leader in AI, cloud, and digital solutions.
- Global career opportunities across multiple roles and locations.
- Collaborative, fast-paced, innovative work environment.
- Exposure to AI, cloud and digital solutions in contact centers.
- Work with 25,000+ global businesses and Fortune 100 customers.
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