Install, configure, upgrade, and deploy NICE products at customer sites.
Apply hotfixes, service packs, and updates per NICE best practices.
Participate in commissioning, testing, and certification activities.
Troubleshoot and resolve issues related to installation or upgrades.
Draft implementation and upgrade plans; outline pre/post-check steps.
Collaborate with client System Engineers to support NICE infrastructure globally.

🎯 Requirements

2–3 years hands-on installation, configuration, and upgrades of enterprise apps.
Windows Server administration.
Networking concepts: LAN/WAN, firewalls, load balancers, DNS, routing.
SQL database administration and scripting (queries, stored procedures).
Strong troubleshooting skills, including log analysis and root cause identification.
Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys) is an advantage.

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