Related skills
crm voip sip architect wem📋 Description
- Onboard new customers and deliver in-life service enhancements
- Lead requirement discovery and propose best-practice solutions
- Document requirements into an approved delivery specification
- Configure GenesysCloud and integrate with third-party systems
- Support operational readiness with training, UAT, and go-live strategy
- Document and brief the service delivery team
🎯 Requirements
- Proven experience delivering end-to-end GenesysCloud projects
- Minimum GenesysCloud Professional (GCP) certification
- Lead customer discovery workshops and gather requirements
- Translate discovery outputs into clear requirements and docs
- Advanced GenesysCloud expertise: Architect flows, routing, IVR
- Telephony/VoIP knowledge: SIP, number management, troubleshooting
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