Related skills
saas confluence microsoft 365 jira service management fullstory📋 Description
- Resolve support cases for Tinman platform and tools.
- Mentor junior product team members; identify knowledge gaps.
- Develop training materials for new hires, meetings, and partners.
- Collaborate with Product Support, Product Management, Engineering, IT, and Sales.
- Perform log analysis, error tracing, and root cause analysis.
- Escalate bugs and coordinate with product/engineering; maintain runbooks and KBs.
🎯 Requirements
- 4-6+ years SaaS support experience.
- Expert written and verbal communication; translate tech for non-technical and executive audiences.
- Experience with Jira Service Management, Confluence, FullStory, Observe, Microsoft 365.
- Strong technical acumen, attention to detail, and problem solving.
- Customer-focused; professional, urgent, kind, and driven to help.
- Experience in the mortgage industry.
🎁 Benefits
- Day One Coverage and benefits begin on the first day.
- Nationwide Medical, Dental & Vision coverage.
- Mental health support with virtual therapy for dependents.
- Health Savings Account with employer contribution.
- Dependent Care FSA for childcare costs.
- Flexible PTO and extra perks/discounts.
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