Senior Product Specialist

Added
12 days ago
Type
Full time
Salary
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Related skills

data analytics saas onboarding pricing ai tools

πŸ“‹ Description

  • Proactively deliver onboarding and lifecycle support to dealers across CarGurus.
  • Provide expert product training and high-touch support via phone/video.
  • Serve as trusted advisor to dealer customers to impact bottom line.
  • Own ongoing product retention and churn prevention.
  • Collaborate with product, engineering to surface feedback and drive improvements.
  • Create and maintain product support resources and SOPs.

🎯 Requirements

  • 5+ years of professional experience.
  • Experience supporting automotive dealers' pricing and acquisition at scale.
  • Deep expertise in vehicle pricing from acquisition to sell-through.
  • Comfortable with ambiguity; able to shape processes in a developing environment.
  • Strong communication to build dealer relationships and meet goals.
  • Willingness to learn and leverage AI tools for performance gains.

🎁 Benefits

  • Equity for all employees.
  • Flexible hybrid model and robust time-off policies.
  • Daily lunch, a new car discount, and wellness perks.
  • Meditation and fitness apps; commuting cost coverage.
  • Career development programs and ERGs.
  • Inclusive culture with accommodations on request.
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