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data analytics saas onboarding pricing ai toolsπ Description
- Proactively deliver onboarding and lifecycle support to dealers across CarGurus.
- Provide expert product training and high-touch support via phone/video.
- Serve as trusted advisor to dealer customers to impact bottom line.
- Own ongoing product retention and churn prevention.
- Collaborate with product, engineering to surface feedback and drive improvements.
- Create and maintain product support resources and SOPs.
π― Requirements
- 5+ years of professional experience.
- Experience supporting automotive dealers' pricing and acquisition at scale.
- Deep expertise in vehicle pricing from acquisition to sell-through.
- Comfortable with ambiguity; able to shape processes in a developing environment.
- Strong communication to build dealer relationships and meet goals.
- Willingness to learn and leverage AI tools for performance gains.
π Benefits
- Equity for all employees.
- Flexible hybrid model and robust time-off policies.
- Daily lunch, a new car discount, and wellness perks.
- Meditation and fitness apps; commuting cost coverage.
- Career development programs and ERGs.
- Inclusive culture with accommodations on request.
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