Related skills
product management user experience ux design stakeholder management team leadership📋 Description
- Drive strategy and rollout of Intercom's New User Experience (NUX).
- Own the roadmap; capture inputs and prioritise high-impact work.
- Research problems through customer interaction; define and frame them.
- Collaborate with the team to imagine future solutions that address these problems.
- Measure impact with quantitative and qualitative data in beta and post-release.
- Own quality of product areas; improve the new-customer experience.
🎯 Requirements
- 5+ years in product with strong UX delivery.
- Passion for UX and high-quality design; focus on holistic experiences.
- Experience coordinating across teams and multiple projects.
- Strong track record collaborating with design and end users.
- Experience leading a team.
- Clear, persuasive communicator; stakeholder management.
🎁 Benefits
- Health and dental insurance for you and dependents.
- Open vacation policy and flexible holidays.
- Paid maternity leave and six weeks paternity leave.
- MacBooks and equipment to help you get the job done.
- Lunch every weekday and a fully stocked kitchen.
- Regular recognition through performance reviews.
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