Related skills
crm ai zendesk generative ai conversational ai📋 Description
- Lead AI-powered support platforms and agents
- Build intelligent systems powering world-class support
- Own AI strategy for LLM-powered agents and Conversational AI
- Design CRM-integrated, agent-facing tools
- Collaborate with product, engineering, design, and ops teams
- Drive experiments to improve agent and customer outcomes
🎯 Requirements
- Minimum of 8+ years in product management for customer support/internal tools
- AI-first leadership; built and launched LLM-powered agents and Conversational AI
- Enterprise systems and CRM expertise; Zendesk experience preferred
- Human-Centric design; intuitive, low-friction UX
- Strategic AI product vision and execution from ideation to growth
- Mentorship and influence; mentoring PMs on AI development
- Data-driven decision making using analytics and user research
🎁 Benefits
- Equity for all full-time employees
- Flexible vacation; medical, dental, vision, life insurance
- 401(k) and FSA
- Remote-first, fully distributed work environment
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Product Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!