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data analytics vendor management sms mms whatsapp📋 Description
- Provide market insights to product teams to drive roadmap
- Position mobile messaging solutions to meet customer needs
- Onboard USA/Canada customers on Short Codes/10DLC/TFN for SMS/MMS
- Coordinate with internal stakeholders across business and tech
- Create and maintain a consistent voice in mobile messaging
- Write clear documents to support new and existing products
🎯 Requirements
- SMS and MMS knowledge; TCPA/CTIA/TCR/CWTA compliance
- Onboard USA/Canada customers to Short Codes/10DLC/TFN for SMS/MMS
- OTT Messaging channels: WhatsApp, RCS/GBM, ABM, Viber, KakaoTalk, Line
- Vendor management and commercial negotiations
- Data-driven with analytical skills to generate insights
- End-to-end Customer Onboarding process management
🎁 Benefits
- Flexible hours and remote work
- Virtual-first with Bloomreach hubs across three continents
- 5 paid volunteer days per year
- Extended parental leave up to 26 weeks
- Company events and global culture
- $1,500 annual education budget
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