Related skills
ai routing helpdesk workflows enterprise saas📋 Description
- Own and drive major parts of the Helpdesk 2.0 roadmap.
- Partner with Engineering/Design to ship routing, rules, and real-time systems.
- Build scalable features to win larger enterprise deals and reduce churn.
- Close gaps by making capabilities coherent, reusable, and consistent.
- Improve performance and reliability by reducing technical debt.
- Design AI–human collaboration workflows for seamless handovers.
🎯 Requirements
- Customer-obsessed with real-world impact.
- Experience owning complex, system-heavy product areas.
- Fluent in working with engineers on architecture and performance.
- Structured and organized; excels at ambiguity and prioritization.
- Insight-driven; mixes metrics with qualitative feedback.
- Bonus: helpdesk platforms, workflow tools, or enterprise SaaS.
🎁 Benefits
- 5-week vacation plus 2 weeks RTT.
- Paid sick leave.
- Paid parental leave (16 weeks).
- MacBook Pro.
- Home workstation budget up to €700.
- Annual learning budget up to €1500 and €500 wellness budget.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Product Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!