Related skills
fintech salesforce sql jira zendesk📋 Description
- Own the Disputes product experience end-to-end in internal tools.
- Manage in-app disputes self-service flows to automate claims.
- Translate complex banking regulations into user stories and PRDs.
- Drive AI tooling validation and adoption with frontline agents.
- Establish structured feedback loops with US Tech Leads.
- Lead change management to drive feature adoption on the floor.
- Shadow agents and analyze key metrics to prioritize backlog.
🎯 Requirements
- 6-8 years in Product Management, BA, or Product Ops.
- FinTech, Payments, or CS/CX domain exp; disputes/chargebacks a plus.
- Proficient with Retool, Zendesk, Salesforce; Jira.
- Analytical mindset; SQL is a plus.
- Excellent written and verbal communication; translator between Ops and Eng.
- Grit; willing to work on the call center floor.
🎁 Benefits
- Competitive salary, stock options, and benefits from Day 1.
- Comprehensive health coverage (medical, accident, disability, life) including mental health support.
- Hybrid work model (Noida office three days a week) with paid time off and holidays.
- Monthly transport and work-from-home allowances.
- Inclusive, mission-driven culture with real impact.
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