Related skills
b2b saas customer service ai apis cross-functional collaboration📋 Description
- Own product strategy and roadmap for the contact center line.
- Lead end-to-end lifecycle with Engineering and Design from concept to launch.
- Collaborate with Marketing, Sales, and CX to drive adoption and engagement.
- Maintain product quality; scale for thousands of agents.
- Measure impact with KPIs and customer outcomes.
- Communicate roadmaps and gather stakeholder feedback.
🎯 Requirements
- 8+ years of experience building a B2B SaaS product.
- Strong understanding of contact center workflows (agents, routing, IVR, QA).
- Proven ability to lead complex products with multiple stakeholders.
- Experience with engineering teams on APIs, real-time systems, data pipelines.
- Fluency in AI systems and applying AI to product/workflows.
- Data-driven mindset with KPI definitions and trade-offs.
🎁 Benefits
- Competitive benefits package and robust training.
- Inclusive, collaborative office environment.
- Opportunities for growth and development.
- Work on a market-leading AI-powered platform.
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