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crm salesforce ai zendesk dashboards📋 Description
- Define and drive the roadmap for the Dashboard and enterprise platforms.
- Build tools to streamline workflows across card/account management, investigations, and disputes.
- Deliver dashboards and reporting for real-time operational visibility.
- Design systems for secure, compliant financial operations (identity, permissions, governance).
- Integrate with enterprise systems (CRM, case management, support tooling, data platforms).
- Identify and deliver AI-assisted workflows to improve efficiency.
🎯 Requirements
- 5-8+ years PM experience building enterprise software for operations teams.
- Strong technical product leadership; partner with Engineering and Design on complex systems.
- Operational dashboards and case management exp; Salesforce/Zendesk/ServiceNow a plus.
- Domain knowledge in regulated environments—disputes, fraud, or compliance workflows.
- Strategic execution: define strategy, prioritize roadmaps, drive end-to-end.
- Ownership mindset; cross-functional, end-to-end ownership, scale.
🎁 Benefits
- Multiple health insurance options.
- Flexible vacation time.
- Retirement savings program with company contribution.
- Equity in a publicly-traded company.
- Monthly stipend to support remote work.
- Annual development dollars and up to 20 weeks parental leave.
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