Related skills
salesforce api ml llm amazon connect📋 Description
- Own roadmap and end-to-end delivery for chat, voice, and proactive surfaces.
- Drive automation rate and CSAT by deflecting issues and proactive outreach.
- Build AI-enabled capabilities with ML/LLM partners for routing and AI responses.
- Collaborate with Engineering, CX Ops, Data Science, and Compliance on Connect/Sprinklr/Salesforce.
- Shape P&L impact via tooling optimization and build-vs-buy evaluation.
- Deliver end-to-end across Surfaces, Foundation, and Intelligence stacks.
🎯 Requirements
- 7+ years of product management across front-end UX and back-end APIs.
- Experience building AI-powered CX products: automation, routing, chatbots, or LLMs.
- Track success metrics across funnels (automation rate, CSAT, deflection, time).
- Work with SaaS platforms (Amazon Connect, Sprinklr, Salesforce) and API integrations.
- Collaborate across product groups; influence outcomes in a matrix org.
- Use generative AI responsibly with human oversight to improve outcomes.
🎁 Benefits
- Equal Opportunity Employer.
- Accommodations: email accommodations@coinbase.com.
- Accessibility: screen reader resources available.
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