Senior Product Manager, Customer Experience

📋 Description

• Own and drive the product roadmap for member experience products
• Define AI integration strategy for the member portal with LLMs and Generative AI
• Partner with Insights & Data Science to define AI performance metrics
• Partner with Ops & Eng to create human-in-the-loop AI experiences ensuring compliance
• Bridge digital self-service and human-led clinical service via CCaaS hand-off
• Collaborate with sales, client success, CX and clinical teams to meet customer needs

🎯 Requirements

• 10+ years experience; 5–8 in Product Management; healthcare tech preferred
• Bachelor's degree in a technical discipline or equivalent experience
• Excellent problem solving and communication skills
• Familiarity with AI lifecycles in regulated NLP and CCaaS integration
• Familiarity with enterprise software and mobile development
• Familiarity with operating in regulated industries (HIPAA, FINRA, CCPA, etc.)

🎁 Benefits

• Flexible work arrangements and work-life balance
• Professional development opportunities (internal mobility, mentorship, courses)
• Health insurance
• 401k
• Paid time off