Related skills
data analysis machine learning scrum agile predictive modeling📋 Description
- Craft a contact center vision and strategy aligned with tech and ops leaders
- Orchestrate a scalable contact center solution that boosts CX and efficiency
- Create a digital-first strategy to shift volumes toward digital channels
- Align with leadership on metrics for collections and customer care
- Optimize outbound campaigns using ML/predictive modeling for better contacts
- Collaborate with ops on workforce management systems
🎯 Requirements
- 6+ years in Product Management roles
- 5+ years in contact center technologies
- Proven ability to scope and write comprehensive product requirements
- Knowledge of Scrum, Kanban, or other agile methodologies
- Significant experience running inbound and outbound campaigns
- Strong project management with attention to detail
🎁 Benefits
- Diversity is a competitive advantage
- Compassion is a strength
- Simplicity is a key feature
- Honesty and transparency are non negotiable
- Financial opportunity belongs to everyone
- We value independent thinking
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