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product management sql microservices apis llms📋 Description
- Lead the vision, strategy, and roadmap for chat automation and AI chat experiences.
- Identify and prioritize chat automation opportunities across patient, provider, and internal journeys.
- Collaborate with engineering and design to define PRDs, user stories, and flows for scalable chat AI solutions.
- Partner with UX to deliver end-to-end customer chat experiences and UI patterns.
- Evaluate and integrate third-party tech (LLMs, platforms, analytics) to accelerate development.
- Develop and track metrics (accuracy, latency, resolution, NPS) to drive improvements.
🎯 Requirements
- Proven experience designing and scaling chat automation or conversational AI products.
- Deep understanding of Generative AI, LLMs, and retrieval-augmented generation.
- Experience with OpenAI or Anthropic APIs and microservice architecture.
- Data-driven decisions; SQL proficiency preferred.
- Excellent cross-functional collaboration with technical and non-technical stakeholders.
- Bachelor's degree; 5+ years in software dev or digital product mgmt.
🎁 Benefits
- Competitive medical, dental, vision, life and disability coverage.
- Fertility care benefits for employees and dependents.
- 401k, commuter benefits, and employee referral program.
- Growth-focused environment with opportunities to learn and advance.
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