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payments data analytics fintech ai ml📋 Description
- Own refunds and disputes platform across Affirm products.
- Shape customer servicing experiences and internal tooling for agents.
- Build AI- and ML-powered systems to reduce losses and contact volume.
- Define strategy and drive end-to-end roadmap from concept to launch.
- Collaborate with Engineering, Design, Analytics, Ops, Legal, Risk, and leadership.
- Lead with clarity in a fast-paced, evolving environment.
🎯 Requirements
- 5+ years of product management experience.
- Experience in financial services or regulated environments.
- Deep experience in the card payments ecosystem.
- Bachelor's degree or equivalent practical experience.
- Bonus: experience building scaled customer support platforms or AI tooling.
- Exceptional communication and data-driven judgment.
🎁 Benefits
- Health coverage for you and dependents.
- Flexible Spending Wallets with generous stipends.
- Time off for vacation and holidays.
- ESPP - Employee Stock Purchase Plan.
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