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growth ai product discovery roadmapping help center📋 Description
- Define and own the Help Site strategy; lead Multi-Brand Help Center initiative.
- Drive blue-sky product thinking for Help Site and new B2B support initiatives.
- Lead a cross-functional team of engineers/designers to enable fast delivery.
- Lead the discovery-delivery cycle; validate hypotheses and share impact with leadership.
- Act as the primary Product contact for CustOps; align stakeholders to strategy.
- Be the Product voice of record for Agent Experience; guide internal tooling roadmaps.
🎯 Requirements
- 5+ years in product management focused on user-facing products and growth.
- Strong product discovery; lead teams from loose objectives to iterative builds, AI prototyping.
- Thrives in high-volume environments; prioritize across complex roadmaps under tight timelines.
- Strong stakeholder management; align engineering and CustOps around a strategy.
- Experience with AI applications to support and scale self-service.
- Excellent communication; able to influence strategy with clear presentations.
🎁 Benefits
- Medical plans with 100 percent covered premiums.
- Fertility and adoption benefits.
- Supplemental insurance options.
- Headspace mindfulness app subscription.
- Global Employee Assistance Program.
- Retirement benefits with employer match.
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