Define the long-term onboarding/activation vision and roadmap.
Build scalable onboarding across web and mobile; surface issues early.
Create standards and patterns for onboarding as a platform across Toast teams.
Define and monitor onboarding metrics and dashboards.
Collaborate with customers and internal teams to improve onboarding quality.
Partner with Engineering, AI/ML, Design to evolve onboarding with Toast's ecosystem.

🎯 Requirements

5+ years of PM on complex customer-facing products
Experience building onboarding/activation/time-to-value products
Identify friction across cross-functional systems
Bridge product strategy with operations; scalable solutions
Technical fluency; collaborate with engineering on integrations
Data-driven with experimentation; cross-functional leadership; AI tools

🎁 Benefits

Competitive compensation and benefits package
Hybrid work model that fosters in-person collaboration

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