Related skills
conversational ai speech-to-text text-to-speech ivr voice ai📋 Description
- Own Voice AI strategy and roadmap as the entry point for health benefits support.
- Own Voice AI workflows for provider calls: eligibility and coverage.
- Partner with AI Platform, Voice/Telephony, and ops to define requirements and scalable capabilities.
- Define handoffs between Voice AI and staff with context passing and transfer quality.
- Drive Voice AI outcomes: containment, deflection, resolution quality, and reliability.
- Ensure Voice AI safety, compliance, and escalation for edge cases.
🎯 Requirements
- 5+ years of product management, owning complex cross-functional products.
- Experience with Voice AI, IVR, or contact center products.
- Familiar with AI-powered products: intent classification, guardrails, human-in-the-loop.
- Experience owning customer-facing workflows in high-volume healthcare or benefits.
- Proven ability to define and drive product strategy across multiple user types.
- Strong track record partnering with engineering, design, data, and operations.
🎁 Benefits
- Competitive medical, dental, and vision coverage
- Flexible time off and 12 paid holidays
- Competitive 401(k) plan with generous company match
- Life Insurance, Disability Insurance, and Supplemental Insurance
- Mental health and wellness benefits
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Product Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!