Related skills
customer success cybersecurity ai msp📋 Description
- Serve as the feedback channel between field and Product; capture usability and feature gaps.
- Submit regional reports on adoption blockers, features, competitive intelligence, and MSP delivery.
- Be the primary field resource for MSP partners; provide product knowledge and positioning.
- Track partner enablement across regional MSPs; flag gaps and readiness to scale.
- Help partners develop onboarding and delivery playbooks for CISO Advantage deployment.
- Collaborate with Sales, Channel, Product Marketing, and CS to align enablement and messaging.
🎯 Requirements
- 5–8 years in a cybersecurity role (pre-sales, partner success, or security consulting).
- Experience with MSP, channel partner, or VAR environments.
- Exposure to security programme management, GRC, or vCISO service delivery.
- Experience in product feedback or voice-of-customer roles within B2B SaaS or security.
- End-user training, onboarding, or adoption program experience.
- Translate security concepts into clear guidance for MSPs and end users.
🎁 Benefits
- Remote-first model; some roles may be hybrid.
- Diverse, inclusive environment with equal opportunity.
- Employee-led diversity and inclusion networks.
- Charity and volunteering initiatives for employees.
- Global wellbeing days and wellness programs.
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