Related skills
figma user research miro v0 claude code📋 Description
- Lead design strategy for Toast's customer support ecosystem across web and mobile.
- Collaborate with product managers, engineers, and designers to shape UX/UI.
- Design intuitive interfaces for live chat, phone support, and self-service.
- Champion AI-first design and lead AI-driven features across platforms.
- Mentor junior designers and drive strategic design initiatives.
🎯 Requirements
- Leadership: Proven ability to lead high-impact design initiatives at a senior level.
- Focus: Lead end-to-end design for customer support (web/mobile) with AI-first.
- User-Centered Design: Deep understanding of usability, accessibility.
- Pro-research: Conduct and coordinate user research and usability testing.
- Tools: Figma, Miro, AI prototyping tools (V0, Magic Patterns, Claude Code).
- Collaboration: Strong communication and cross-functional teamwork.
🎁 Benefits
- Hybrid work model that supports in-person collaboration.
- Competitive total rewards including benefits and equity (if eligible).
- Accessible hiring process and accommodations for disabilities.
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