Related skills
distributed systems go ai architecture📋 Description
- Define and drive multi-year technical strategy for the GTM Experiences LOB
- Lead architectural direction for platform capabilities (contact center, AI-assisted support, onboarding)
- Evaluate and de-risk major technical investments (migrations, integrations, large-scale changes)
- Ensure systems across onboarding, support, and growth operate as a cohesive platform
- Partner with product, design, Care, Onboarding, and Growth to translate goals into scalable solutions
- Establish architectural principles and engineering standards for scalability and velocity
🎯 Requirements
- 10+ years of software engineering on large-scale distributed systems
- Experience defining technical strategy or architecture for complex platforms
- Strong systems thinking and platform design experience
- Proven ability to lead high-impact architectural decisions
- Experience influencing technical direction across teams (product/design/ops)
- Experience working on customer experience platforms or complex operational software environments is preferred
🎁 Benefits
- Competitive total rewards package
- Hybrid work model for collaboration
- Commitment to diversity, equity, and inclusion
- Accessible accommodations in hiring process
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