Senior Principal Customer Success Manager - Detroit

📋 Description

• Build executive-level trusted advisor relationships with IT, Engineering, and Support.
• Demonstrates hands-on PagerDuty product knowledge applied to customer priorities.
• Guide customers on process, people and change management to drive adoption of real-time operations.
• Proactively identify risks and work with sales to build risk mitigation plans.
• Produce and execute a comprehensive adoption path showing current and target state with timeline.
• Deliver business value and innovation to reduce cost and drive growth.

🎯 Requirements

• 8-10 years of relevant customer-facing experience.
• Proficiency in developing ROI models to drive strategic decisions.
• In-depth SaaS business model expertise and understanding of market trends.
• Strong understanding of IT enterprise architecture, DevOps, and IT monitoring.
• Strong consulting skills to act as a trusted advisor and drive customer value.
• Knowledge of PagerDuty products and platform features.

🎁 Benefits

• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation and holidays